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Our Vision:
An ethical marketplace where buyers and sellers can trust each other.

Our Mission:
BBB’s mission is to be the leader in advancing marketplace trust. BBB accomplishes this mission by:
• Creating a community of trustworthy businesses
• Setting standards for marketplace trust
• Encouraging and supporting best practices
• Celebrating marketplace role models, and;
• Denouncing substandard marketplace behavior

Description:
BBB is an unbiased organization that sets and upholds high standards for fair and honest business behavior. Businesses that earn BBB accredited business status contractually agree and adhere to the organization’s high standards of ethical business behavior. BBB provides objective advice, free business Reliability Reports and charity Wise Giving Reports, and educational information on topics affecting marketplace trust. To further promote trust, BBB also offers complaint and dispute resolution support for consumers and businesses when there is difference in viewpoints.

History:
The first Bureaus began operation in 1912. Originally, they were "Vigilance Committees" of Advertising Clubs, established to correct abuses in advertising. They very quickly broadened their function to monitor other marketplace activities and business performance.

Today, there are 128 Better Business Bureaus in the U.S., with more than 14 million consumer contacts each year.

Contact people:

Rita Plate, Vice President, (email) Walter Brewster, Senior Vice President, (email)

Address:

257 Park Avenue South New York, NY 10010 (See a map)

Directions:

The BBB is located at 257 Park Avenue South between 20th and 21st Streets.   Nearest Metro/Subway Stop: #6 to 23rd Street or Union Square,   Walk distance (in minutes): 5   Nearest Bus Stop: M1 to 23rd Street, 5 minute walk